Privacy Policy
Effective Date: January 20, 2025
1. Introduction
ClaimNavigatorAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI-powered claim documentation services.
By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information You Provide
- Account Information: Name, email address, password when you create an account
- Payment Information: Billing address and payment card details (processed securely through Stripe)
- Claim Information: Insurance documents, correspondence, and claim details you upload or input
- Communication Data: Information from emails or support requests you send us
2.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on pages, click patterns
- Cookies and Tracking: Session cookies, preference cookies, and analytics cookies
- Location Data: Approximate geographic location based on IP address
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide and maintain our AI-powered documentation services
- Process your payments and manage your subscription
- Generate AI responses and documents based on your inputs
- Send you service-related emails and updates
- Respond to your inquiries and provide customer support
- Improve our services and develop new features
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. AI Processing and Data Use
Important: When you use our AI features:
- Your claim documents and text are processed by OpenAI's GPT models
- We do not store your raw claim documents permanently
- AI-generated responses are created specifically for you and not shared with others
- We do not use your claim data to train AI models
- Generated documents are temporarily stored for download (deleted after 30 days)
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:
5.1 Service Providers
| Provider |
Purpose |
Data Shared |
| Stripe |
Payment processing |
Payment information |
| OpenAI |
AI text generation |
Claim text (anonymized) |
| Netlify |
Website hosting |
Usage data |
| Google Analytics |
Website analytics |
Anonymous usage data |
5.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security issues
- Protect the safety of any person
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: SSL/TLS encryption for data in transit
- Access Controls: Limited access to personal data on a need-to-know basis
- Secure Infrastructure: Cloud hosting with security certifications
- Regular Updates: Security patches and vulnerability assessments
- Payment Security: PCI-compliant payment processing through Stripe
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
- Account Data: Retained while your account is active plus 90 days
- Generated Documents: Automatically deleted after 30 days
- Payment Records: Retained for 7 years for tax and accounting purposes
- Support Communications: Retained for 2 years
- Analytics Data: Anonymized and aggregated after 26 months
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing
To exercise these rights, contact us at privacy@claimnavigatorai.com
9. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising privacy rights
10. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation including:
- Legal basis for processing (legitimate interests, consent, contract performance)
- Right to withdraw consent at any time
- Right to lodge a complaint with supervisory authorities
- Information about international data transfers
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and preferences
- Analyze site traffic and usage patterns
- Personalize your experience
- Detect and prevent fraud
You can control cookies through your browser settings. Disabling cookies may limit some features of our service.
12. Third-Party Links
Our website may contain links to third-party sites (affiliate partners, tools, resources). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
13. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.
14. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our services, you consent to such transfers.
15. Marketing Communications
We may send you promotional emails about new features or services. You can opt-out of marketing emails by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at privacy@claimnavigatorai.com
- Updating your account preferences
Note: You cannot opt-out of service-related emails (account updates, receipts, security alerts).
16. Data Breach Notification
In the event of a data breach affecting your personal information, we will notify you within 72 hours via email and provide:
- Description of the breach
- Types of data involved
- Steps we're taking to address it
- Recommendations for protective measures
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the new policy on this page
- Updating the "Effective Date" at the top
- Sending an email notification for significant changes
18. Contact Information
For privacy-related questions or to exercise your rights, contact us at:
Data Protection Officer
ClaimNavigatorAI
Email: privacy@claimnavigatorai.com
Website: https://claimnavigatorai.netlify.app
19. Consent
By using our services, you consent to our Privacy Policy and agree to its terms.
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