Documentation Guide

Complete guide to using Fire Claim Navigator AI for documenting your fire insurance claim

Getting Started

Welcome to Fire Claim Navigator AI! This guide will walk you through the process of documenting your fire insurance claim using our AI-powered tools.

1

Create Your Account

Start by creating your account and providing basic information about your claim. This includes:

  • Date of loss
  • Type of loss (fire, smoke damage, etc.)
  • Property location
  • Insurance company information
2

Access Your Dashboard

Once logged in, you'll have access to your personal dashboard where you can:

  • View all your claims
  • Access AI-powered tools
  • Download documentation templates
  • Track your progress

Creating Your Claim

Follow these steps to create a comprehensive claim documentation package:

💡 Pro Tip

Start documenting immediately after the loss. The first 48 hours are crucial for preserving evidence.

1

Initial Documentation

Document everything immediately:

  • Take photos of all damage
  • Record video walkthroughs
  • Document the scene before cleanup
  • Keep all receipts and invoices
2

Use Our Templates

Download and fill out our comprehensive templates:

  • Fire damage assessment forms
  • Smoke damage documentation
  • Contents inventory sheets
  • Additional Living Expenses (ALE) trackers

Documentation Process

Our systematic approach ensures you don't miss any important details:

Fire Damage Documentation

  • Origin and cause of fire
  • Structural damage assessment
  • Heat damage patterns
  • Char patterns and burn marks

Smoke Damage Documentation

  • Visible soot and smoke residue
  • Hidden damage to electronics and HVAC
  • Odor documentation
  • Air quality testing results

⚠️ Important

Don't dispose of damaged items without proper documentation. Insurance companies often dispute claims when evidence is destroyed.

AI-Powered Tools

Our AI tools help you create professional documentation and responses:

Smart Damage Assessment

Upload photos and get AI-powered damage analysis with:

  • Damage severity assessment
  • Estimated repair costs
  • Hidden damage identification
  • Professional documentation suggestions

AI Response Generator

Generate professional responses to insurance company requests:

  • Appeal letters
  • Additional documentation requests
  • Dispute resolution letters
  • Professional correspondence

Best Practices

Documentation Best Practices

  • Take photos from multiple angles
  • Include timestamps on all photos
  • Keep detailed written notes
  • Organize documents by category
  • Make multiple copies of important documents

Communication Best Practices

  • Keep all communication in writing
  • Be professional and factual
  • Don't admit fault or liability
  • Request everything in writing
  • Keep detailed records of all interactions

📋 Checklist

Use our comprehensive checklist to ensure you don't miss any important steps in your claim process.

Troubleshooting

Common Issues

Problem: Can't access my documents
Solution: Check your internet connection and try refreshing the page. If the problem persists, contact support.

Problem: AI tools not working
Solution: Ensure you have sufficient credits in your account. Check your account balance in the settings.

Problem: Can't download templates
Solution: Make sure you're logged in and have the necessary permissions. Try using a different browser.

Getting Help

If you need additional assistance:

  • Check our FAQ section
  • Contact support at support@fireclaimnavigator.com
  • Use the in-app help system